Cancellation Policy
Prompt Mobile Notary Solutions Refund PolicyAt Prompt Mobile Notary Solutions, we strive to provide exceptional service and ensure customer satisfaction. This refund policy outlines the terms and conditions for refunds on our notary services.
1. General Refund Policy
Once a notary service is completed, all fees are non-refundable. This is due to the nature of notarial acts, which are considered completed at the time of the signing and cannot be undone. If a client wishes to cancel or reschedule a scheduled appointment, they must notify us at least 48 hours in advance to avoid a cancellation fee.
2. Cancellation and Rescheduling Policy
Rescheduling: Clients may reschedule their appointment One-Time at no additional cost, provided that the reschedule request is made at least 48 hours prior to the original appointment time.
Cancellation: Cancellations made 48 hours before the appointment will be eligible for a 50% refund of any prepaid fees. Cancellations made within 24 hours of the appointment time will not be eligible for a refund, and all prepaid funds will apply as the cancellation fee. If the notary is unable to complete the notarization due to missing documents, improper identification, or the signer’s unwillingness to proceed, no refund will be issued.
3. Refund Eligibility:
A refund will be issued only in the following circumstances:
The notary arrives late by more than 30 minutes without prior notice and the appointment cannot proceed as scheduled.
The notary is unable to perform the notarization due to an error on our end (e.g., notary fails to bring the required notary stamp/seal).
The service was mistakenly charged twice due to a processing error.
4. Disputed Charges
If you believe that you were incorrectly charged or the service was not provided as agreed, please contact us within three (3) business days of the completed appointment. All disputes will be reviewed on a case-by-case basis.
5. How to Request a Refund
To request a refund or discuss any issues, please contact us at info@promptmobilenotarysolutions,com with the following information:
Full Name
Date of Appointment
Service Provided
Reason for Refund Request
6. Refund Processing Time
If a refund is approved, please allow 7-10 business days for the refund to be processed and reflected in your original payment method.
7. Exceptions
No refunds will be issued for travel or mobile notary fees once the notary has arrived at the specified location.
No refunds will be provided for digital products, templates, or contracts purchased through our website.
If you have any questions or concerns regarding our refund policy, feel free to reach out to us.
Prompt Mobile Notary Solutions
Contact Email: info@promptmobilenotarysolutions.com